Knowledge Base
The Knowledge Base module allows users to create, manage, and categorize informational articles for employees and clients.
Viewing and Managing Articles
- Navigate to Knowledge Base from the sidebar.
- Articles are listed with their categories and audience (employees or clients).
- Use the search bar or category filter to find specific articles.
Adding a New Article
- Click Add New Article.
- Enter the article heading, description, and category.
- Specify whether the article is for employees or clients.
- Upload any necessary files and click Save.
Managing Categories
- Click Manage Article Category to view or edit categories.
- Add or delete categories as needed.
